E-tailing: Order Returns lead to Customer Returns lead to Investor Returns!

eCommerce is one industry, where the word ‘returns‘ has various connotations – right from the order to customer and to the investor, as the subject says!  Which is the most important out of these or are these just a mere ’cause’ and ‘effect’ of the same purchase cycle?  At Rs 13,000-crore, India’s e-tailing industry accounts for just 1% of the total retail business. However, it’s the fastest growing segment of e-commerce (non-travel) growing at 59%…